Terms and conditions

We always do everything we possibly can to make sure you pet’s time in the salon is as pleasant as possible. Unfortunately, occasionally grooming can expose a previously hidden medical issue, or aggravate a current one. This can happen during or after grooming.

It is possible that an accident could occur during grooming. Upmost care and caution will always be taken, but cuts, scratches, nicks and quicking of nails could occur. Pooched Paws will not be responsible for any conditions or problems discovered during grooming.

Pooched Paws will not be responsible for accidental death of the pet as a result of any pre-existing health condition.

Should Pooched Paws determine, at it’s sole discretion, that urgent veterinary care is required, the client agree to pay all associated fees and costs. If my pet’s vet is not available, I authorise Pooched Paws to use their chosen vet. Pooched Paws will not be liable for any after-grooming effects of de-matting, clipping or brushing procedures, or problems uncovered on a badly matted or otherwise neglected coat including, but not limited to, skin redness, itchiness, or self-inflicted irritations from excessive external scratching or rubbing. Time and costs associated with de-matting are unpredictable. I agree to pay whatever fees are incurred as a result of de-matting. Whether a dog is matted is at the sole discretion of Pooched Paws.

I agree that I have truthfully Pooched Paws if my pet has ever bitten another animal or a human, or if they have any other aggressive tendencies. I agree and understand that I will be held solely responsible for any injury, harm or damage to property caused by my pet.

Pooched Paws reserves the right to refuse to groom a pet in an unsatisfactory state, including, but not limited to, behavioural issues, fleas, ticks, other parasites or kennel cough.

Pooched Paws operates a strict policy on missed appointments and I agree to that if I need to change an appointment I will notify Pooched Paws no less than 48 hours before the booked appointment. If insufficient notice is given, I agree to pay 100% of the estimated grooming charges. If appointments are missed on a regular basis, pre-payment will be required.

By booking your dog in with Pooched Paws confirms that you understand and agree to all points stated above.